“It all started when I saw the demo video. The interface was clean. The features were thoughtful.
The tech tool promised to save me time, reduce admin, and maybe even help me get through a week without eating lunch from a warm Tupperware in the car.
I imagined a better life. A smarter workflow. Hot coffee. Progress notes done before midnight. A clinic that felt like it flowed.
We had chemistry. So I took the plunge.
I signed up for the free trial.
Surely that would be enough time for me to try the tool out properly.
But then…
I ghosted them.”
The Tech Trial Situationship
If you’ve ever signed up for a free trial and thought “I’ll totally check that out this week”, only to let it sit unopened while life took over - you’re not alone.
You were busy. The team was “across a few things.” You never booked the onboarding call. It just… slipped.
And suddenly, that trial became yet another unread email, buried between your NDIS invoice backlog and that one parent who keeps ‘replying all’.
The truth?
You didn’t ghost the tech. You ghosted the process.
💬 A Message From Your Free Trial 💬
“Hey… it’s been 11 days. I noticed you haven’t logged in. I just… thought we had something?”
– Your trial
What Actually Happened (Rom-Com Style)
The Meet Cute
You stumbled across a demo video. It looked perfect. You clicked “Start Trial.” You imagined less admin. A team that finished on time. You were glowing.
The First Date
You logged in once. It seemed promising. You showed your colleague. They nodded vaguely that it sounded promising.
The Warning Signs & Red Flags
Nobody booked the onboarding call. The team “meant to have a look.” But then, as usual, your calendar got full. You promised to check in on the weekend (but you didn’t).
The Ghosting
The trial expired. You moved on - slightly guilty. The tool? Still wondering what went wrong.
Why Clinics Ghost New Tech Tools - Even When They Like Them
It’s not because allied health professionals don’t care about better processes or streamlining workflows. And it’s not because the platform itself isn’t good.
Allied health clinics often ghost tech trials because:
No one on the team takes ownership for the trial
There’s no plan to test it internally or with several members of the team
The team’s already too overwhelmed to add “one more thing”
They were hoping tech would fix everything without effort
It’s like expecting a relationship to work without texting back. It’s not gonna happen. Read more about overcoming barriers to adopting new tech here.
You’d never ask a participant to commit to therapy without a plan.
Why expect that from potential new clinic's digital tools?
💔 The Impact of a Missed Opportunity 💔
The average clinician spends hours per day on admin - and it’s burning people out.
In fact, 43% of NDIS clinicians report feeling burnt out at least half the time, often due to inefficient workflows and high admin load.
That’s not just frustrating - it’s unsustainable.
💘 How to Stop Ghosting Your Tech Trial 💘
Don’t be the clinic who signs up to a game-changing new tech tool - but then disappears.
Be the clinic who follows through. Swipe right and show up.
Here’s how to conduct smarter trials for new digital allied health tool:
✅ Appoint a Tech Champion
Someone on your team who will take the lead - not necessarily the clinic owner.
✅ Book a 30-Minute Team Testing Window
Add it to the calendar. Make it real. Explore together. Get everyone to understand the why behind what you’re doing. Book a demo with the Theratrak team here.
✅ Take the Onboarding Call
It’s literally there to make your life easier. Use it.
✅ Track Results for 7 Days
What changed? What got easier? What stayed the same?
✅ Decide with Confidence
Keep, cancel, or try something else - but don’t let another one fade into the void.
Try Theratrak. Actually Try It!
Since 2018, we’ve been building and co-designing Theratrak to help allied health professionals work smarter - not harder. To reduce admin. To save time. To support clients between sessions. To keep you out of inbox purgatory and maybe even finish before 6pm.
Because you didn’t become a therapist to ghost software trials.
And we’re not just another app in your inbox.
Want to jump right in?
Try Theratrak free for 30-days - no credit card required!
Not ready to commit? Take the 2-minute Clinic Quiz and see how much time you could be saving.
